Office telephone headsets are more than just the cool techie gadget. If you are building a small company that involves customer service or assistance through calls, then you better invest in telephone headsets.
It can go both ways. A good telephone headset can make communication with your clients better. On the other hand, your employees will be comfortable taking calls and will be able to multi-task better if there are headset features that can help them handle some tasks in simpler ways.
Here are 5 things that you must consider when buying office headsets.
Corded VS Cordless
Your employees must be able to take calls with ease while assessing data on their desktops. Wired headsets are good for people who are not required to move around much. If the cord is positioned well, then the unease will be greatly lessened. Add to that, corded headsets have added convenience such as “quick disconnect” feature and mute button.
If the person is expected to move from one station to the other like a supervisor, then you can opt for a cordless one.
Noise-canceling VS Voice-tube
Of course, you want the types of headset that can optimize better communication despite the noisy environment. Noise-canceling microphones are best for busy and lively offices. Meanwhile, Voice-tube is best for normal environments to ensure clear sound delivery.
Monaural VS Binaural
The single earpiece allows the user to listen to the client while also hearing conversations with colleagues. This, of course, will depend on the job description especially if the employees must be aware of their environment. The binaural headsets, on the other hand, facilitate total concentration on the call.
This means that the headsets you are going to buy can adapt to the changes in the technology. Telephones are not likely to disappear in most workplaces and they will be replaced by desktop terminals. Buy a headset that can still be compatible with software that is bound to change.
If your country has a law for noise level limits to avoid high-intensity bursts of sound causing injuries than it is best to buy a headset that complies with the guidelines of the laws and regulations. In the UK, there is a law called the European Noise Exposure Directive which requires that contact centers maintain a noise level of 80dB. Business owners can avoid a lawsuit by buying compliant headsets.
Buying the best headset that fits the needs of your business operation is not as easy as it seems. Take the time to shop around and consider the factors we have shared above.